[Remote] Support Engineer - AI Object Storage Expert (S3, Ceph)

Note: The job is a remote job and is open to candidates in USA. DataDirect Networks (DDN) is a global leader in AI and multi-cloud data management. As a Sr Designated Support Engineer, you will provide premier service and support to DDN’s largest customers, ensuring a world-class support experience while collaborating with technical staff to resolve issues and drive product enhancements.

Responsibilities

• Provide premier service and support to DDN’s largest and most critical customers
• Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations
• Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities
• Create test plans and procedures for customer upgrades and maintenance
• Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation)
• Work with DDN Education on training engagements and opportunities for improvement
• Help develop and maintain internal support tools (SW)
• Occasional travel and on-site work
• Participate in on-call rotations with short response times

Skills

• Must have 7+ years’ experience in a similar technical role supporting production environments
• Experience supporting solutions post-sale
• Proven in-depth technical knowledge and problem analysis skills
• Excellent customer interfacing skills
• Solutions orientated with an aptitude from analytical thinking and problem solving
• Proven skills and a solid team player
• Good verbal and written communication skills (English, second language beneficial)
• Must be comfortable leading technical conversations with customers to drive problem resolution
• 7+ years of experience working with S3-compliant object storage or similar technologies
• A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding)
• Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking
• Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE)
• Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc)
• Experience with Lustre or other parallel file system at scale
• Experience managing multi-tenant storage environments
• Experience with Prometheus, Grafana, and Log Aggregation
• Experience with Kubernetes or other container orchestration technologies
• Experience with Docker Compose
• Experience with Spark
• Experience working with AI pipelines and technologies
• Experience developing administrative scripts in Python, Perl, Bash, or similar language
• Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS)
• Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
• Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)

Company Overview

• DDN is the world’s leading AI and data intelligence company, empowering organizations to maximize the value of their data with end-to-end HPC and AI-focused solutions. It was founded in 1998, and is headquartered in Chatsworth, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.ddn.com.

Company H1B Sponsorship

• DDN has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 2 in 2023, 4 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.